Lean Manufacturing and Six Sigma Definitions

Glossary terms, history, people and definitions about Lean and Six Sigma

Ken Miller

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Ken Miller is the founder of the Change & Innovation Agency (C!A), a firm dedicated to increasing government’s capacity to do more good.

He was the Deputy Director of the Missouri Department of Revenue, where he was part of a transformation effort that reduced the time to issue tax refunds by 80% (fastest in the nation) at less cost and cut wait times in motor vehicle offices by half.

The agency received a State Quality Award – one of only a handful of government agencies in the country to receive such a distinction. He was then named Director of Performance Improvement for Missouri State Government, one of only two states to receive an A grade from Governing for Managing for Results. He was named one of the country’s top change agents by Fast Company magazine.

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