TQC involves all employees in an organization in the continuous improvement of processes, products and services. This is achieved through a combination of process control, statistical analysis, process mapping, root cause analysis, and employee involvement and empowerment.
“Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.”
The system evolved from both Western and Eastern ideas, beginning with the concept of quality circles, in which groups of 10–20 workers were given responsibility and time after hours to work in improving the quality of the products they produced. They were trained in quality improvement methods, such as the seven quality tools. In addition, involvement of departments outside of the manufacturing process (e.g., accounting, design, finance, human resources, marketing, purchasing, sales) was essential to addressing systemic issues outside the control of the team.
- Armand Feigenbaum
- Total Quality Control by Armand Feigenbaum
- What Is Total Quality Control? The Japanese Way by Kaoru Ishikawa
- Quality Control in Manufacturing– creativesafetysupply.com
- Total Quality Management And Kaizen Principles In Lean Management– kaizen-news.com
- A Few Tools for Continuous Improvement– lean-news.com
- Total Productive Maintenance (TPM) Explained– blog.creativesafetysupply.com
- Six Sigma Principles– blog.5stoday.com
- 5 Kaizen Tools to Start Using– hiplogic.com
- The Benefits of Lean Manufacturing– iecieeechallenge.org
- The Concepts of Kaizen– creativesafetypublishing.com
- Product Quality – How can it be better Controlled?– 5snews.com